Past Events

2002 Airport Drive
Saskatoon, SK S7L 6M4 Canada
Saskatoon Inn - Brass Lantern Room
February 9, 2023 (1:00 PM - 5:00 PM) (CST)
Event Details

In a perfect world, we’d all get along all the time, there would always be a rainbow in the sky and everything in your career and business would run smoothly. But unfortunately, the world is not perfect. Salespeople, procurement people, business leaders, and entrepreneurs often are involved in or trying to resolve conflict amongst clients, colleagues, and stakeholders. Conflict is a part of life. It happens. Your ability to identify, understand, analyze, and resolve conflict directly impacts your performance and the performance of those around you. Not to mention the positive effects on workplace harmony.

This conflict resolution course is designed to introduce you to the principles of conflict resolution and for you to practice your conflict resolution skills. We will teach you how to diagnose conflict, manage conflict, and resolve conflict. You will learn, be able to distinguish, and practice the conflict resolution in a roleplay scenario.

Who Should Take This Course?

  • Executives, managers, and high-potential leaders from a range of functional areas such as sales, procurement, project management, and operations
  • Experienced business-owners, entrepreneurs, and franchise owners
  • Professionals involved in complex stakeholder relations
  • Professionals involved in mergers and acquisitions

Learning Outcomes

Upon completing this program, you will be able to:

  • Understand conflict and its effects;
  • Identify and diagnose conflict;
  • Broadly understand how to listen and communicate during conflict;
  • Understand a variety of techniques that will help to resolve conflict


In the training, we focus on the development of key skills related to building persuasive presentations where we will cover:

  • What Conflict Is and Common Causes of Conflict
  • How to Identify and Diagnose Conflict
  • Active Listening in Conflict Resolution
  • Effective Questions and Communication in Conflict Resolution
  • Resolving Conflict

Mark Raffan - Instructor

Mark, is a speaker, podcast host, well-known negotiation expert, serial entrepreneur and winner of several negotiation training awards.

Being born into a family of entrepreneurs, Mark always felt most at home when selling, negotiating, and managing conflict.

Mark worked his way up in the corporate world through sales and procurement roles getting exposed to a number of different industries.

But, the lure of entrepreneurship and the need to evangelize good negotiation practices became too great for Mark to ignore and he decided to start a blog and podcast to evangelize great negotiation practices. The Negotiations Ninja blog and podcast was born.

It quickly began attracting readers and listeners from across the globe, and soon people began to reach out to Mark to provide training. The inbound requests became so great, that Mark could no longer ignore these requests and he decided to leave the corporate world to pursue the development of Negotiations Ninja full time.

Negotiations Ninja quickly gained notoriety, grew very quickly and has subsequently delivered training to some of the largest companies in the world on most major geographies, including; North America, Central America, Europe, Asia, and Africa

Learn more HERE


Additional Information
Event Contact:
Keri Beebe
Contact Organization:
Saskatchewan Industrial & Mining Suppliers Association | SIMSA
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